Terms & Conditions

Terms &  Conditions

Hey there! We wish you a very warm welcome to you. By making a booking you are agreeing to comply with and be bound by the following terms and conditions of use:

1. You have read the Terms and Conditions properly and agreed to be bound by them.

2. You are agreed to give your consent to our use of information personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);
3. You are over 18 years of age and where placing an order for services with age restrictions declares that you and all the other members of the party are of the appropriate age to purchase those services.
4. You accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

The word ‘PARIKRIMA’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is at Balaghat, Madhyapradesh. The term ‘you’ refers to the user or viewer of our website.
You may not create a link to this website from another website or document without prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the Indian laws & regulations or other regulatory authorities of India.
We are committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What We Collect
We may collect the following information:
1. Name and job title
2. Identity documents as required
3. Contact information including email address
4. Demographic information such as postcode, preferences and interests
5. Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service
Internal record keeping.
We may use the information to improve our products and services.

BOOKING YOUR TRIP

Our objective is to provide the right & best holiday/Trip experience to suit your requirements. For that you can contact us at billing@parikrima.com / support@parikrima.com, we will provide you with the itinerary with price details for every person of your party.
In order to maintain our customer services standards and to assist with the on-going training of our staff we may record or monitor our telephone conversations or emails with you.

(1)To secure your booking we require a minimum deposit of 30% of your total holiday cost (40% for outside India), or such other amount as advised by the Company.
(2)If you are booking within 15 days of departure, then full payment is required at the time of booking.
(3)Payment can be made by cheque or cash or credit/debit cards or UPI in favour of Parikrima.
(4)If for any reason we do not accept your booking, your deposit will be returned.
(5)Some suppliers and holidays over peak seasons may require higher deposits at the time of booking. You will be notified of these requirements before you pay your deposit.
(6)In any case full payment is required not less than 15 days of your departure date.

Many airlines now require the full name of all passengers travelling. Therefore we may ask you at the time of booking to confirm the number of members in your party and to provide us with the first forename (as shown in each passport) as well as the title and surname of each member.

Special Requests such as diet, room location, twin or double-bedded room, a particular facility or flight seat which are an important factor in the choice of your holiday, should be indicated in writing at the time of booking. We will pass your request on to the hotel or airline but cannot guarantee that it will be accommodated. We will also pass on any dietary requests to airlines, but we recommend that you check directly with the airline once your tickets have been issued. The Company will try to arrange for Special Requests to be met, but cannot guarantee that they will be, nor will the Company be liable if any Special Request is not met. The provision of any Special Request does not constitute a term of your contract with us unless we have confirmed in writing that your requirement will be met.

On receipt of your correct deposit we will book your arrangements and issue a Confirmation Invoice. A contract will come into existence on the date on which we issue a Confirmation Invoice.

It is very important for you to check the details on the Confirmation Invoice, as soon as you get it, as these set out the services we have agreed to provide. In the event of any discrepancy please contact us immediately.
The balance is due 15 days before departure. If it is not paid in time, we reserve the right to treat your booking as cancelled by you, in which case the cancellation charges set out in clause C below will become payable.

AMENDMENTS & CANCELLATION

(a) Amendments by you:
The Parikrima will make every effort to assist you whenever you wish to alter your arrangements, but it may not always be possible. Requests for an amendment must be in writing and signed by any responsible person. If it is possible to make the amendment, it will be subject to an amendment charge equal to all communication charges or other expenses incurred by the Company as a result of the change. Scheduled airlines/Railways normally regard name changes as a cancellation and rebooking and any alteration may incur a 100% cancellation charge in respect of the air fare. Please note that save for the transfer of a booking, it will not be possible to make changes within 10 days of your departure date(does not include Airlines/Railways). Your request may be treated as a cancellation and re-booking and the normal cancellation charges detailed in clause (c) below will apply dependent upon the conditions imposed by our suppliers. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you and the cancellation charges detailed in clause (c) will be payable by you.

– If you wish to change your arrangements whilst your holiday, all costs are payable by you.

– If you wish to amend the date of departure of your trip this will follow the rules outlined in part(a) above. The new departure date must be initiated within 45 days of the original date of departure. If travel commences after 45 days of the original holiday departure date this will be treated as a cancellation and rebook and the normal cancellation charges detailed in clause (c) will apply. If the amended date of departure increases the price of your trip, this increase will be payable by you.
If you wish to change the destination (unless for reasons of exceptional circumstances outlined below) of your confirmed holiday before departure this shall be treated as a cancellation and rebook and the normal cancellation charges detailed in clause (c) will apply.

(b) Transfer of booking:
If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:
that person is introduced by you and satisfies all the conditions applicable to the holiday;
we are notified not less than 10 days before departure;
you pay any outstanding balance payment including any additional fees, charges or other costs arising from the transfer.
The transferee agrees to these Terms and Conditions and all other terms of the contract between us.
If you are unable to find a replacement, cancellation charges as set out in clause (c) will apply in order to cover our estimated costs.
No refunds will be given for passengers not travelling or for unused services.

(c) Cancellation by you:
All cancellation requests must be in writing along with company’s cancellation form duly filled and signed, by the person who made the initial payment. Cancellations are effective on the day they are received by the Company. The following cancellation charges will be payable, depending upon the number of days prior to departure the Company receives your notice of cancellation.

Days prior to departure Cancellation charges:-
22 days or more – Loss of deposit
08-21 days – 50% of total holiday cost
00-07 days – 75% of total holiday cost

Important Note

1. We will deduct the cancellation charge(s) from any monies you have already paid to us. Amendment charges are not refundable in any circumstances.
2. Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.
3. Please note that at certain times of year, for example peak season, or for certain products, for example some game lodges and cruises, stricter cancellation conditions may apply.
4. If one or more member of your party cancel or leaves a journey, it may increase the per person price of those still travelling and you will be liable to pay this increase.

5. Inescapable & exceptional circumstances:- You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of “inescapable & exceptional circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation.

Please note that your right to cancel in these circumstances will only apply where the Foreign, National, Commonwealth and Development Office or any other concerned authority advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “inescapable & exceptional circumstances” means warfare, acts of terrorism, pandemic, epidemic and/or significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

Leaving the trip in between: – If you are forced to return home early, the Company cannot refund the cost of any travel arrangements you have not used. If you cut short your trip and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, the Company will not offer you any refund for that part of your holiday not completed or be liable for any associated costs you may incur.

(d) Re-booking following a cancellation
If you wish to cancel a holiday and re-book an alternative this will be subject to the cancellation terms within these terms and conditions. If the alternative booking requires a greater deposit than has already been paid (after deducting cancellation fees) then the balance between what is required as a deposit and any sums already paid becomes due and payable by you.

(e) Amendments done by the Company

Great care is taken to ensure that the description and prices given in our brochures and on our website are accurate at the time of publication. However, changes may occur, and the Company reserves the right to change any of the details in company literature, including prices, in which case the Company will advise you of any such change before accepting your booking. After a Confirmation Invoice has been issued, we make every effort to operate all holidays as advertised. But as we plan arrangements a long time in advance of your holiday using independent suppliers such as airlines, hotels, local transport operators and guides, over whom we have no direct control, So In very rare circumstances, the Company may have to modify a holiday before you depart. Most of these changes are minor. If we make a minor change to your holiday, we will make reasonable efforts to inform you or any member of your party as soon as reasonably possible if there is time before your departure, but we will have no liability to you.

We also deem certain Covid-19 related travel and destination requirements as minor changes in that we do not expect these changes to significantly affect the performance of the holiday or your overall holiday enjoyment.

Sometimes we may have to make a significant change to your confirmed arrangements. Examples: a change of flight time by more than 12 hours, a change of international airport, a change of destination or a change to a lower standard accommodation, and/or price. If we have to make a significant change, we will tell you as soon as possible and if there is time to do so before departure, we will provide you with three alternatives.

(1)You may accept the modification.
(2)you may change your booking to another available and comparable holiday.
(3)you may cancel and receive a full and prompt refund.
If you choose another holiday which is cheaper, the Company will make the appropriate refund.
You must notify us of your choice within two days of our offer. If we do not hear from you within 2 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.

(f) Cancellation by the Company:
We reserve the right in any circumstances to cancel your holiday for any reason. However, we will not cancel your travel arrangement less than 15 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If you fail to pay the balance of the holiday price 15 days before departure or as a result of low bookings, the Company will treat your booking as cancelled and levy the cancellation charges set out in clause C. If the Company is obliged to cancel your holiday in any other circumstances before departure, the Company will use its best endeavours to offer alternative arrangements of equivalent or very closely similar standard and price, if available; travel arrangements of a lower standard and a refund of the difference in price; or will give you a full and prompt refund of all monies paid.

PRICE POLICY
(a) We reserve the right to alter the prices of any of the unsold holidays shown in our brochure or on our website and to correct errors in the prices of confirmed holidays. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

(b) The Company reserves the right to notify you of an increase in the brochure or advertised price before accepting your booking and prices may go up or down. Even though we do our best to avoid such a scenario but due to human or computer error there may have some occasions in which prices shown in a brochure or online are incorrect. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or within 7 days of the time of booking, or as soon as reasonably possible. We do have to reserve all our rights in a situation such as this which may include cancelling a holiday if the actual price applicable to the holiday is not acceptable to you. We will of course allow you to amend your holiday with us, if you so wish, to an alternative holiday at the correct price.

(c) We also reserve the right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in:
The price of the carriage of passengers resulting from the cost of fuel or other power sources.
The level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and
The exchange rates relevant to the package.

NOTE:-
1) Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers.
2) There will be no change made to the price of your confirmed holiday within 7 days of your departure nor will refunds be paid during this period.

OUR RESPONSIBILITIES
1. We assure that the Company applies all reasonable checks to ensure that those involved in the preparation and provision of your holiday maintain the appropriate standards.

2. We will take the responsibility for the arrangements we agree to provide and we are responsible for the proper provision of the travel services specifically included in your package, as set out in your Confirmation Invoice.

3. We shall not be responsible for any additional services provided to you, whether provided by the travel service providers or otherwise, which are not set out in your Confirmation Invoice or Final Itinerary.

4. In any condition no direct compensation will be given by us but the travel insurance company will introduce the same according to their terms and conditions. No compensation will be paid for any personal injury or death unless you are able to prove that it was caused by our negligence or the negligence of our suppliers.

The extent of the Company’s liability will in all cases be limited as if the Company were carriers under the appropriate conventions when it comes to claims in respect of international travel by air, sea and rail, or any stay in a hotel.

International Conventions which apply include:
1. Montreal Convention 1999
2. Warsaw Convention 1929
3. The Hague Protocol of 1955
4. Montreal Additional Protocol of 1975
5. Athens Convention 1974
6. Berne/Cotif Convention 1961
7. Geneva Convention 1973

The terms of these conventions are incorporated into and form part of your contract with us. You can access the relevant conventions through the internet or ask us to provide you the links. You should also note that these conventions may limit or remove the carrier’s liability to you and the amount which the carrier has to pay you. You agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey.

When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.

5. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotel service provider for the complaint or claim in question.

6. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services set out in the Confirmation invoice and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation in respect of any claim for damages or compensation whatsoever will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

7. Our suppliers (such as accommodation or transport providers) have their own terms and conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you. You can get copies of such conditions from our office, or the offices of the relevant supplier.

8. Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. The Company has no control over such decisions and is therefore unable to accept responsibility for them. Where, as a result of force majeure we are obliged to change or end your holiday even after departure, but before the end of your holiday, we will not pay compensation or reimburse you for expenses incurred.

9. Where it is impossible for us to get you back to your departure point as per the agreed return date of your package, due to “inescapable and exceptional circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding two nights per person. If the circumstances continue beyond a two-night period, our responsibility under this clause will cease and you will need to claim upon your travel insurance where you are able to do so.

For the purposes of this clause, “inescapable and exceptional circumstances” mean warfare, acts of terrorism, significant risks to human health such as pandemic, epidemic and/or the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.

Please be aware that the Company has no responsibility or liability for any destination that imposes ‘access restrictions’ or otherwise hinders peaceful enjoyment of destination services and facilities based upon race, gender or sexual preference. The Company will provide general information in line with its obligations, however, you accept that it is your responsibility to thoroughly research your intended destination to ensure that it satisfactorily meets your holiday needs and requirements.

YOUR RESPONSIBILITIES
1. We highly recommend you to Make yourself travel aware – Before making any booking, please consult the travel advice produced by the government of your home jurisdiction, the government who issued the passport and/or visa you intend to travel under and the government of your destination.

2. If the Foreign Office advises that people should not visit a particular country, we will act on this advice.
3. In the event of active government advice and warnings against travel to a specific destination or location(s) of a trip, and the traveller still choose to travel, notwithstanding such travel advisory or warning, the traveller assumes all risks of loss, personal injury, death or property damage from any event that may arise out of or associated with the travel advice or warnings given.
4. It is important that you check the details on your Confirmation Invoice when you receive it. In the event of any discrepancy, you should contact the Company immediately.
5. General information concerning passport, visa and health requirements applicable to Indian Citizens is set out in our literature. However, such requirements are subject to change and you must check current requirements before departure. Many countries require that passengers’ passports are valid for at least six months after the completion of their journey, and/or contains blank pages (for visas). All children should travel on full passports. It is your responsibility to obtain all documents required for your holiday, including passports, visas, heath certificates and international driving licenses, to ensure that these are in proper order and to take them with you. We recommend that if you are travelling with a child (particularly one that does not share your surname or if travelling without one or both parents), you check the entry requirements for your destination. Certain countries have introduced additional requirements, such as documentation that proves your relationship to the child as well as documentation that proves you have permission to travel with them. The Company cannot be held responsible if you or any member of your travelling party be denied entry to a country and the Company does not accept any responsibility or if you incur any other loss due to non-compliance with these requirements. We will not be liable to make any refund or pay compensation if you or any member of your party is unable to proceed with the holiday as planned because of incorrect or missing personal documents, or any other failure to meet passport, visa or immigration requirements. You agree to reimburse the Company in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

6. Approximately 6 days before departure you will receive your flight tickets together with other information concerning your holiday. Please ensure that you check the names and flight timings on your tickets carefully and contact us immediately if you have any queries. The correct timings, using the 24-hour clock system, may have been adjusted since you received your Confirmation Invoice.
7. You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for any delay which is due to force majeure or due to client’s missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit or refunds will be given for lost, mislaid or destroyed travel documents.
8. Most of the people go on holiday/trip for rest and relaxation, so if in our reasonable opinion or that of any airline pilot, hotel manager, tour leader, or other person in authority, your behaviour is causing danger or damage to property, or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. The Company cannot be held responsible for the actions or behavior of other guests or individuals who have no connection with your booking arrangements or with the Company.
9. If you lose any personal items whilst on holiday, please obtain a written report from the police, to help with any insurance claim upon your return.
10. You are responsible for the costs of any damage to the accommodation and/or any extra charges incurred with our suppliers during your holiday. If you fail to make such payment at the time the charges and/or costs are incurred, you will be liable to reimburse us for these and you authorise the Company to automatically debit your credit card to the value instructed by the supplier for any such costs and/or charges.

AIRLINES & OTHER TRANSPORT SUPPLIERS
1. Transport timings are provided by the carrier concerned and are subject to such matters as weather conditions, maintenance requirements, the ability of passengers to check-in on time and, in the case of flights, to air traffic control restrictions. Accordingly, the times of flights and other forms of transport are estimates only and cannot be guaranteed.
2. As airlines regularly overbook, we recommend that you check in on-line as soon as you are notified by the airline that check-in is available or 24 hours before departure. If you do not check-in online or unable to, we recommend that you arrive at the airport 3 hours prior to departure as airlines have been known to re-allocate seats in the event of late arrival. The Company is unable to check you in and it is your responsibility to ensure that you are checked in within the appropriate time. The Company is not responsible or liable if you are downgraded an airline class as a result of the airline overbooking the class in which you are booked. Seat reservations are at the discretion of the airline and may be changed at any time without notice.
3. The majority of airlines have introduced a total smoking ban on most or all of their flights. Please ask before booking if this information is important to you.

ILLNESS AND DISABILITY
If you or any member of your party suffer from a disability or other medical condition, please tell us before you book. The Company is happy to give you advice and to try to assist you in choosing a holiday that will meet your requirements. In order to assist you we must be provided prior to booking with full written details regarding your medical condition and any special requirements which result from this. Air travel can cause problems for some people with circulatory or bronchial problems, such as deep vein thrombosis. It is inadvisable for anyone with high blood pressure or respiratory problems to visit high altitudes. You should consult your doctor for advice before you book and in good time before your departure. We cannot accept any liability if we are not told about any mobility/medical issues before travel.

EXCURSIONS/ OUTING
Please note that if you book any excursion locally, you contract with the local company providing that excursion and not the Company. The Company has no legal liability for anything that goes wrong on such an excursion and any claim which you might have arising out of the excursion will be against the relevant local company and subject to the local company’s terms and conditions.

WHOM TO COMPLAINT
If you want to lodge a complaint about Company’s arrangements while you are on holiday, you must address your complaint immediately to the Company’s local representative and to the management of the hotel or other supplier whose services are involved. They will do their best to rectify the situation. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return.
If the problem cannot be resolved locally and you wish to complain, full details must be sent to the Company through our grievance cell in writing to arrive ideally within 30 days of your return. We will do our best to investigate and reply to you within 28 days of receipt of your letter. Failure to take either of these steps company will deny the opportunity to resolve the problem immediately and/or investigate it properly. In consequence, this may affect your rights under this contract.

PROMPT ASSISTANCE
When you are on holiday and you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Subject to the other terms of these Terms and Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.

GOVERNING LAW

These Terms and Conditions and any matters arising from it are governed in all respects by the laws of India. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of India.

FORCE MAJEURE
Except where otherwise expressly stated in these Terms and Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”.

DESCRIPTIONS
We try our best with every single effort to ensure that the details, descriptions and prices contained in company literature are correct, based on routine inspections, and information passed to the Company by its suppliers. However, changes may occur, sometimes at short notice and therefore the Company will advise you at the time of booking, or if after booking as soon as possible of any such changes to our published information. It is not always possible for the Company to control all elements of the holiday. Even advertised facilities can sometimes become unavailable at short notice due to dynamic weather conditions, lack of demand, emergency repair works etc.

COVID-19 VACCINATION REQUIREMENT
All guests must be fully vaccinated for COVID-19 and travel with proof of vaccination certificate during any trip planned by us. Parikrima accepts approved vaccines as per the DCGI(Drug Controller General of India) and the World Health Organization list. Guests must comply with the vaccination requirements too for country entry and any local regulations thereof.

COVID-19 ACKNOWLEDGEMENT AND ADDITIONAL HOLIDAY INFORMATION
(a) Guests must sign an acknowledgement to confirm they are fully vaccinated and agreeing to comply with all health protocols as directed by the Company’s staff during their journey.
(b) The Company will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment, curtailment of your holiday, missed transport arrangement and additional accommodation required), in the following circumstances:
Prior to departure, you have been diagnosed or have otherwise been in contact with someone who has been diagnosed with Covid-19 and are no longer able to travel and/or required to self-isolate;
After your departure and during your holiday, you have been diagnosed or have otherwise been in contact with someone who has been diagnosed with Covid-19 and are required to self-isolate.
You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or any other government body or local authority or fail to submit for testing or assessment when requested to do so and consequently you are denied boarding, denied entry to the destination, or otherwise denied access to any of your travel arrangements. This includes any requirement to be fully vaccinated (including any and all necessary boosters) and for that vaccination to be valid, in-date and accepted by the country(s) which you are travelling to.

(c) In response to the Covid-19 global crisis, each destination has implemented their own health and safety measures and precautions in an attempt to combat the spread of the disease. Specific regions, resorts, event organisers and suppliers have also introduced their own health and safety measures in line with government advice (local or national), depending on their capacity and ability to take certain precautions. It is your responsibility to make yourself aware of and comply with the measures that are in place at the travel destination, resort or other accommodation you have booked, Health and safety measures and requirements may also vary for each activity, tour and other excursions and travel arrangements you have booked.
These measures may be mandatory and it is essential that you and any members of your party comply with and respect any local and national health and safety measures throughout the duration of your holiday. As you could face penalties for failing to do so. Such measures may include, but are not limited to, social distancing, the use of facemasks both indoors and outdoors, a maximum number of households or people in the accommodation or other facilities and restrictions on the use of certain facilities. They may also include a requirement for you to take a specific Covid-19 test and show a negative result or proof of recent recovery of Covid-19 or show proof of being fully vaccinated (including any and all necessary boosters) and for that vaccination to be valid, in-date and accepted by that specific supplier, destination, resort etc. We will not be liable for any costs, fees, charges or penalties you incur from your failure to comply with any mandatory requirements or measures.
Where possible, we will make you aware in advance of any mandatory measures that are in place at your travel destination and/or in place at any of the travel arrangements that you have booked. However, it is your responsibility to check the measures and requirements that are in place at your travel destination and ensure you are checking these regularly before your departure date.

(d) It is your responsibility to check the entry requirement for the destination(s) you are travelling to as many countries have introduced additional entry requirements. Entry requirements may include, but are not limited to, proof of a negative Covid-19 test taken at a certain point prior to your departure date, additional Covid-19 test(s) taken at certain points during your holiday or proof of a Covid-19 vaccination (including any and all necessary boosters) and for that vaccination to be valid, in-date and accepted by the country(s) which you are travelling to. In addition to these requirements, you may be required to complete and present additional travel documentation beforehand detailing any destination you have travelled through/visited recently and whether you have been diagnosed or been in contact with anyone who has been diagnosed with Covid-19 recently. If you fail to complete and/or present the above when required, or if you fail any health check, you may be denied boarding and entry to your travel destination(s). We do not accept responsibility if you cannot travel and we are not liable for any costs, fees or charges you incur if you have not complied with the requirements, or if you fail any health check. Unless stated otherwise, you will be responsible for the cost of any Covid-19 tests that you are required to have before and/or after your departure.
Entry requirements are likely to differ for each country and may change before your departure date. Therefore, it is important that you keep up to date with the entry requirements that are in place for your travel destination(s).

YOUR HOLIDAY PRICE INCLUDES
Flights – Where flights are included, they will be return economy class air travel unless otherwise specified.
Free Baggage Allowance – Full details will be supplied with your itinerary. Normally on Intercontinental flights, Economy Class passengers are allowed 20kg of luggage, 30kg per person in Business Class and 40kg per person in First Class.
Normal Local Flight Baggage Restrictions – local domestic airlines and charter flights operating small aircraft which imposes restrictions on baggage allowance (normally 15 kg as luggage and 7 kg for cabin allowed). Full details will be supplied with your itinerary.
Transportation Between Airports & Hotels – Round-trip transport by private or shared vehicle, boat or charter aircraft between airports and hotels.
Accommodation – In rooms with private facilities (shower and/or bath) inclusive of hotel service charges and local taxes.
Meals – Meals as specified in the itinerary.
Sightseeing – As detailed in each itinerary on a private guide basis. Entrance fees to national parks and game reserves are included where applicable.
Company Representative – Services of a Company representative or appointed local agent at your destination.

YOUR HOLIDAY PRICE DOES NOT INCLUDE
Passport or Visa costs, Porterage & Holiday Insurance
Overseas Departure Taxes – Where these are levied and payable locally by the client.
Sightseeing Tours – Except where specified in the itinerary.
Personal Expenditure – On such items as drinks, laundry, room service, telephone calls etc., and any related tax and service charge.
Gratuities/Reward – Discretionary gratuities to drivers, guides, hotel or boat staff etc.
Government Levies or Taxes – Any Government levies or taxes introduced after the publication of company literature.

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